Returns & Exchanges

At Rise Up Coffee, we want you to love every brew. If you are not completely satisfied with your purchase, we offer a 30-day window for returns on equipment and exchanges for coffee roasts.

1

Contact Support

Email our customer care team with your order number and the reason for your return to initiate the process.

2

Prepare Your Package

Ensure items are in their original packaging; for safety reasons, coffee bags must be unopened to qualify for a full refund.

3

Ship It Back

Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location.

4

Receive Refund or Credit

Once we receive and inspect your items, we will issue a refund to your original payment method or ship out your replacement coffee within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing